At Rocks & Crystals AU, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us or use our services, why we collect it, how it may be used and shared, and the choices available to you regarding your information.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Who we are
This website is operated by Rocks & Crystals AU, an Australian handmade jewellery business.
Our website is:
rocksandcrystals.com
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page.
Information We Collect
When you visit our website, contact us or place an order, we may collect information that you provide directly to us or that is generated through your use of the website.
This may include:
- Your name
- Email address and telephone number
- Billing and shipping addresses
- Order and purchase information
- Ring size, engraving instructions and personalisation details
- Information you provide when requesting a custom design
- Messages and correspondence you send to us
- Account information if you choose to create an account
- Technical information such as your IP address, browser type and information about how you interact with our website
We only collect information that is reasonably necessary to operate our website, process orders, provide our products and services, communicate with customers and manage our business.
How We Use Your Information
We use the personal information we collect where reasonably necessary to operate our business and provide our products and services.
This may include using your information to:
- Process, prepare and fulfil your orders
- Arrange payment, shipping and delivery
- Communicate with you about your order
- Create custom, memorial or personalised jewellery according to your instructions
- Complete engraving and other personalisation requests
- Respond to enquiries and customer service requests
- Manage returns, refunds or other issues relating to an order
- Maintain appropriate business and transaction records
- Help protect our website and customers against fraud, misuse or security threats
- Improve our website, products and customer experience
- Meet our legal, accounting, tax and regulatory obligations
We do not sell your personal information to third parties.
Orders & Payments
When you place an order through our website, we collect the information necessary to process and fulfil your purchase. This may include your name, contact details, billing and shipping addresses, products ordered, selected options and any personalisation instructions you provide.
Payments are processed through third-party payment providers. Rocks & Crystals AU does not receive or store your complete credit or debit card details when payment is processed by these providers.
Payment providers may collect and process information in accordance with their own privacy policies and security requirements.
We may retain information relating to your order where reasonably necessary for customer service, record keeping and to meet legal, accounting and tax obligations.
PayPal
We currently offer payment services provided by PayPal. When you choose a PayPal payment option, information necessary to process the transaction may be provided directly to PayPal.
PayPal’s handling of your information is governed by its own privacy policy and terms. We may receive information from PayPal confirming your payment and details necessary for us to fulfil your order, but we do not receive your complete payment card details.
Custom, Personalised & Memorial Orders
When you request a custom, personalised or memorial piece, you may provide additional information that is necessary for us to create your jewellery. This may include names, dates, engraving wording, photographs, design ideas or information about the meaning behind your requested piece.
For memorial jewellery, you may also choose to send us physical materials such as ashes, hair, flowers, fabric, sand, soil or other keepsakes for incorporation into your jewellery.
We treat these materials and the information associated with them with care and respect. They are used only for the purpose of creating and fulfilling your requested order, unless we are required to retain particular information for legal or business record-keeping purposes.
Any unused memorial materials are returned to you in accordance with our memorial jewellery process.
Please do not send memorial materials or other irreplaceable items until we have confirmed the order and provided instructions for sending them.
Who We Share Your Information With
We do not sell your personal information.
We may share limited personal information with trusted third parties where reasonably necessary to operate our website, process your order or provide our services. These may include:
- Payment providers used to securely process transactions
- Postal, courier and shipping providers used to deliver your order
- Customs, import and shipping-service providers where required for international deliveries
- Website hosting, e-commerce and technical service providers that support our website
- Professional advisers such as accountants where information is required for legitimate business, tax or legal purposes
- Government, regulatory or law-enforcement authorities where disclosure is required by law
We only provide information that is reasonably necessary for the relevant service or purpose.
International Shipping
When an order is shipped internationally, information such as your name, delivery address, contact details, order value and information about the goods may need to be provided to postal services, couriers, customs authorities or other organisations involved in international delivery and customs processing.
This information may be processed outside Australia where necessary to deliver your order and meet the import requirements of the destination country.
Cookies & Website Data
Our website uses cookies and similar technologies to help the website function correctly, remember certain preferences, maintain shopping-cart and checkout functionality, improve security and understand how visitors use the website.
Cookies are small files stored on your device by your web browser. Some cookies are necessary for essential website functions, while others may be used for analytics, performance or other optional purposes.
Our website and services provided by third parties may also use cookies or similar technologies as part of their operation.
You can control or delete cookies through your browser settings. Please be aware that disabling essential cookies may prevent some parts of the website, including shopping-cart or checkout functions, from working correctly.
Website Analytics & Technical Information
When you visit our website, certain technical information may be collected automatically. This can include your IP address, browser and device type, pages visited, referring website and information about how you interact with the site.
This information may be used to help us understand website performance, improve the customer experience, maintain security and identify technical problems.
Where third-party analytics or website services are used, those providers may process information in accordance with their own privacy policies.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide customer service, maintain appropriate business records and comply with legal, accounting, tax and regulatory requirements.
Order and transaction information may therefore be retained after an order has been completed where required for legitimate business or legal purposes.
Information that is no longer reasonably required will be deleted, destroyed or de-identified where appropriate, subject to any legal requirements that require us to retain it.
Your Privacy Rights
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
You may also contact us if you have questions or concerns about how your personal information has been collected, used or handled.
In some circumstances, we may be required to retain certain information for legal, accounting, tax, fraud-prevention or other legitimate business purposes even after a request relating to that information has been made.
To make a privacy-related request, please contact us through our Contact Us page.
Security of Your Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Our website uses security measures appropriate to an online store, and payments are processed through third-party payment providers rather than complete payment card details being stored by us.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Children’s Privacy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
The latest version published on this website will apply. We recommend reviewing this page periodically if you would like to remain informed about how we handle personal information.
Last updated: September 2026
Questions About Your Privacy?
If you have a question about this Privacy Policy, the information we hold about you or how your personal information is handled, please contact us.
We’ll be happy to assist with your enquiry.